Principal Operations Manager
Company: VirtualVocations
Location: Bridgeport
Posted on: March 22, 2025
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Job Description:
A company is looking for a Principal, GCC Operations Manager
(Remote).
Key Responsibilities
Develop and maintain KPIs and performance dashboards; analyze
performance data for improvement opportunities
Evaluate and optimize support processes to enhance efficiency and
customer satisfaction
Provide mentorship and training to support managers, fostering a
culture of continuous improvement
Required Qualifications
Bachelor's degree in Business Administration, Operations
Management, or a related field
5+ years of experience in a performance management or operations
role, preferably in customer support
Strong analytical skills with the ability to interpret data and
implement performance improvement initiatives
Proficient in data analysis tools and performance management
software
Experience with SalesForce, Excel, PowerPoint, and Tableau is a
plus
Keywords: VirtualVocations, Bridgeport , Principal Operations Manager, Executive , Bridgeport, Connecticut
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